YMCA

FACILITIES AND MAINTENANCE ASSISTANT

Hours: 30 hours a week (to be agreed with the successful candidate)

Pay: £12.60/hour (pending pay review April 2026)

About the role

As our Facilities and Maintenance Assistant, you’ll play a vital role in ensuring our buildings are clean, tidy, safe and welcoming spaces for our residents, staff and visitors. You’ll work closely with our Maintenance Officers, assisting with maintenance and basic repair works. You’ll undertake cleaning of our offices and communal spaces including kitchens, lounges and bathrooms of our shared houses to ensure that high standards are maintained. You will carry out pre-void inspections with our Housing Officers when residents are preparing to move out and will deep clean empty properties ready for repair and redecoration works to take place. You’ll also be responsible for keeping our external spaces and garden areas well maintained year-round. Safety will be a key part of our role, and you will follow a range of policies and procedures including COSHH and lone working.

Facilities and Maintenance Assistant - full advert

Facilities and Maintenance Assistant - click to download job description

Please use reference FM1 on the your application form

NEW COLLEGE HOUSING OFFICER

Hours: 20 hours a week to include some evening work– we’ll agree the days and hours with the successful candidate.

Pay: £12.60 (open to negotiation depending on experience and qualifications - pending pay review April 2026)

About the role

You’ll be based at New College, our transitional housing service for young adults who are employed, and who don’t need supported housing. You’ll work a mix of day and evening hours to maximise your availability to tenants.

Day to day you will undertake AST sign-ups, work with tenants to resolve anti-social behaviour, monitor rent accounts and keep our ArthurOnline tenancy management system up to date. When things don’t work out, you’ll have the confidence to see warnings and evictions through.

You will provide basic housing advice and guidance if needed to help our tenants succeed. You’ll have a holistic customer approach and build good relationships with tenants and colleagues.

Working closely with our maintenance officers, you’ll support the Senior Housing Officer to ensure voids are kept to a minimum, manage customers’ expectations around repairs as well as escalate any property maintenance issues.

Experience of working in a similar role is preferred but not essential.

NC Housing Officer - full advert

NC Housing Officer - click to download full job description

Please use reference NCHOU on your application form

STSA Housing Officer

Pay: £12.60 per hour (pending pay review April 2026)

About the role

You’ll be working with 16-25 year olds in our Short Term Supported Accommodation (STSA) service, across a number of sites.

Each of our residents has a named Enablement Officer, providing intensive support for a range of non-housing issues. You’ll work alongside them, providing housing-related support to help them sustain their home whilst they work through their support plan. Our aim is to empower residents to be ready to move on from us and live independently within two years.

Day to day you’ll be involved in assessing referrals, resolving anti-social behaviour, monitoring rent accounts and working collaboratively to ensure residents don’t get into debtF. You’ll check health and safety standards are being met in properties each week. When issues are discovered, you will demonstrate innovative and non-judgmental ways to teach practical life skills to help our residents maintain their home safely. When things don’t work out, you’ll have the confidence to issue warnings and to escalate matters when necessary.

Working closely with our maintenance officers, you’ll support the Senior Housing Officer to ensure voids are kept to a minimum, manage customers’ expectations around repairs as well as escalate any property maintenance issues.

You will provide housing advice and information to individuals and small groups. You’ll have a holistic customer approach and build good relationships with tenants and colleagues.

Housing experience is preferred but not necessary – if you are the right person for the role, we can teach you the rest!

STSA Housing Officer - full advert

STSA Housing Officer - click to download full job description

Please use reference STSAHOU on your application form

NIGHT CONCIERGE

3 posts - 24 hours a week each

Hours:

Post 1: Wednesday 00:00-06:00, Friday 21:00-09:30, Sunday 00:00-06:00

Post 2: Saturday 00:00-06:00, Saturday 18:00-06:30, Monday 00:00-06:00

Post 3: Thursday 00:00-06:00, Friday 00:00-06:00, Sunday 21:00-09:30

Shifts over 6 hours include a 30 minute unpaid break

Pay: £12.60/hour (pending pay review April 2026)

As a Night Concierge, you’ll play a vital role in maintaining the safety, security, and wellbeing of young adults in our supported housing service and of all our buildings at night.

You’ll help create a calm, stable environment and ensure any incidents are managed appropriately. No two shifts are the same, and your support will make a real difference to the lives of vulnerable young people.

Your shifts will include…

Moving between sites, monitoring the safety and security of our buildings at night.

Remaining alert to identify and deal with any risks or concerns promptly

Responding quickly and calmly to incidents or emergencies

Building positive, professional relationships with customers

Maintaining accurate records and logging any incidents

Completing administrative and maintenance tasks as needed

Night Concierge - full advert

Night Concierge - click here to download job description

Please use reference NC and the post number you are applying for on your application form

DAY CONCIERGE

2 posts

Hours:

Post 1: 24 hours a week - Saturday and Sunday 06:00-18:30

Post 2: 18 hours a week - Saturday 06:00-18:30, Sunday 06:00-12:00

Shifts over 6 hours include a 30 minute unpaid break

Pay: £12.60/hour (pending pay review April 2026)

About the role

As a Day Concierge, you’ll play a vital role in maintaining the safety, security, and wellbeing of young adults in our supported housing service and of all our buildings over the weekend.

You’ll help create a calm, stable environment and ensure any incidents are managed appropriately. No two days are the same, and your support will make a real difference to the lives of vulnerable young people.

Your shift will include…

Moving between sites, monitoring the safety and security of our buildings at weekends

Remaining alert to identify and deal with any risks or concerns promptly

Responding quickly and calmly to incidents or emergencies

Building positive, professional relationships with customers

Maintaining accurate records and logging any incidents

Completing administrative and maintenance tasks as needed

Day Concierge - full advert

Day Concierge - click to download job description

Please use reference DC and the post number you are applying for on your application form

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